📦 Paper Ganpati – Return & Refund Policy
1. When Can You Return?
You can request a return or exchange only if the Ganpati idol arrives damaged or defective upon delivery. We recommend checking the idol as soon as it’s delivered and taking photos/videos before unboxing fully.
2. How to Request a Return
To initiate a return:
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📩 Email us at paperganpati.com@gmail.com
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Include your order number, reason for return, and clear photos/videos of the damage
We will review your request and guide you through the next steps.
3. Return Conditions
To qualify for a return:
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The idol must be received damaged or defective from our side
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Items must be returned in original condition and packaging
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Damage due to customer handling after delivery may not qualify for a refund or replacement.
4. Refund or Replacement
Once your return is approved and inspected:
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We will offer either a full refund of the booking amount or
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A replacement idol of similar type/size depending on stock availability
Note: We will try to replace with the same design, but exact match is subject to stock.
5. Refund Timing
After approval:
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Refund will be issued using your original payment method
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Please allow 7–10 business days for the amount to reflect in your account depending on your bank/card provider.