📌 Cancellation Policy – Paper Ganpati
1. What is a Cancellation?
A cancellation refers to when you request to cancel your order for a Ganpati idol after placing it.
2. How to Request a Cancellation
To request a cancellation, please email us:
📩 paperganpati.com@gmail.com
Include your order number and the reason for cancellation.
Our team will review your request and decide whether the cancellation can be accepted. This decision is at the sole discretion of Paper Ganpati.
3. When Can Orders Be Cancelled?
Typically, we do not cancel orders once placed because each idol is reserved especially for you.
However, we may consider cancellations in exceptional circumstances such as medical emergencies, family situations, or other serious valid reasons.
4. Cancellation Charges
If your cancellation request is approved:
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A processing fee will be deducted from your total amount to cover payment gateway and handling charges.
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The remaining amount will be refunded to you through your original mode of payment (UPI, card, net banking, etc.).
5. Situations Where Cancellation May Not Be Accepted
Cancellations may be declined in cases such as:
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Natural calamities or government restrictions
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Orders already in production or dispatched
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Situations beyond normal control where the team decides not to allow cancellations
The final decision rests with Paper Ganpati.
6. Refund Timeline
If a refund is approved, please allow 7–10 business days for the amount to be credited back to your account, depending on your bank/card provider.
7. Changes to This Policy
We may update this policy from time to time. Changes will be effective once posted on our website or shared with customers.